The Adventure Challenge - Canada

We truly care about the quality of our products. If your order arrives damaged or there&apos;s an issue with the product, please send our support team a video or photo. We will assess the condition of the product and determine the next steps to resolve this for you.If your issue is eligible for a claim, we will file a claim on your behalf and once it is approved, we will send a replacement order or issue a partial refund.&#xA0;Please note: Without video or photo proof we will not be able to file and process your claim. Any damaged or defective order requests after 2 years of delivery are outside the claim timeframe.&#xA0;Please reach out to us via Live Chat or at support@theadventurechallenge.com with photos or videos of the damage and we will help make sure everything is made right!

We truly care about the quality of our products. If your order arrives damaged or there's an issue with the product, please send our support team a video or photo. We will assess the condition of the product and determine the next steps to resolve th

What do I do if my order arrived damaged or defective?

Damaged or Defective Goods

What payment methods do you accept?

Where do I find your promo codes and discounts?

Where is my Confirmation Email?

How do I place a bulk order?

What if I want this to be a gift?

Are there restrictions to Free Shipping?

What should I do if a promo code isn't working?

How do I apply promo/discount codes?

What items are eligible for promo codes?

Why was my card charged without an order being completed?

Can I stack multiple promo codes on a single order?

How do I get a confirmation email for my order?

Can I add a gift message to my order after placing it?

Placing An Order

How can I check the status of my order?

How long does shipping take?

Will I have to pay customs/duty fees?

What products cannot ship internationally?

How do I know if my order is lost?

What if my order was marked delivered but I did not receive it?

What is the Protection Plan Service?

What should I do if my order has not arrived?

What happens if there is a typo in my order address?

How do I request a non-invoice gift package?

What do I do if the YouTube video link for a challenge is not working?

What is your policy for missing items from an order?

How can I receive assistance if my package was 'returned to sender'?

Do I need to provide an email address for a gift recipient when placing an order?

What are your estimated shipping times?

What are your shipping policies for international orders?

Why was I charged for shipping when I was eligible for free shipping?

What if my package was supposed to arrive already and the tracking shows no movement?

Shipping Questions

Are your books and cards available in digital format?

How can I participate in challenges if I cannot recreate a memorable date of my parents or grandparents?

What should I use to scratch off challenges in the Adventure Challenge book?

Can I buy individual date boxes without a subscription?

Is there a bundle for the Family Challenge and Kids Challenge?

Is there a long distance relationship edition of the Adventure Challenge?

Do Adventure Challenge books come with a teenager version?

Do I need to buy two Adventure Challenge books if I want to complete challenges with my best friend?

What is the difference between The Couples Edition and The Adventure Box?

Do I need a babysitter to do The Couples Edition?

Do you need The Adventure Box to do The Couples Edition?

What is the age range of The Couples Edition?

What is the Couples Edition about?

How does the Couples Edition work?

Couples Edition

Can single parents complete the Family Edition?

Can different types of Families use the Family Edition?

Where is the Family Edition Marshmallow Baseball link?

Family Edition

What is the age range/group size for the Friends Edition?

Friends Edition

About the ...In Bed Edition.

Our heart behind the ...In Bed Edition.

Does the ...In Bed Edition work for couples within the LGBTQI+ community?

...In Bed Edition

About Dinner Dates

Who is Dinner Dates for?

Dinner Dates food restrictions.

Does Dinner Dates work for members of the LGBTQI+ community?

Dinner Dates

What is Quickies?

Quickies

How does Mini Dates work?

Do I need a babysitter for Mini Dates?

Who is Mini Dates for?

How can I troubleshoot my Mini Dates QR code when it's not working or displaying an error?

Mini Dates

What is the Couples Advent(ure) Calendar about?

Who is the Couples Advent(ure) Calendar for?

How does the Couples Advent(ure) Calendar work?

What is the Advent(ure) Calendar 2022?

Couples Advent(ure) Calendar

The Advent(ure) Calendar

How does the Kindness Challenge work?

Who is the Kindness Challenge for?

The Kindness Challenge

What is the difference between the Kids Edition and the Family Edition?

What is the Kids Edition?

What is the age range of the Kids Edition?

How does the Kids Edition work?

Does the Kids Edition work for Kids with specific needs?

How many people can be a part of the Kids Edition?

How much parent involvement is needed with the Kids Editon?

Kids Edition

What are Lunchbox Notes?

Could I hear about Lunchbox Notes testing?

What is the age range for Lunchbox Notes?

Why should I buy Lunchbox Notes?

What kind of school setting is Lunchbox Notes for?

What are the Wild Cards for in Lunchbox Notes?

Is Lunchbox Notes made for kids with specific needs?

Do you need supplies or a Signature Camera with Lunch Box Notes?

Lunchbox Notes

What is Bedtime Adventures?

How does Bedtime Adventures work?

What is the age range for Bedtime Adventures?

Bedtime Adventures

What is the Solo Edition?

What is the age recommendation for the Solo Edition?

Solo Edition

Who is the Travel Edition for?

How does the Travel Edition work?

Travel Edition

What are the Couples Connection Cards about?

What are Connection Cards?

What are Family Connection Cards about?

What are the ...In Bed Connection Cards about?

Could you give more details on the Connection Cards - Couples Edition?

Connection Cards

What is Couples Vol. 2?

Who is Couples Vol. 2 for?

How does Couples Edition Vol. 2 work?

Where is Couples Vol. 2 sold?

How many challenges are in Couples Vol. 2?

Couples Edition Vol. 2

How does Blind Dates work?

What is Blind Dates: Deluxe Edition?

Blind Dates

Product Questions

What is your return policy?

Do you offer exchanges?

What is an Instant Exchange?

How much do returns and exchanges cost?

When will I get my exchanged items or refund?

Why is my item ineligible for a return?

I am having trouble loading the return site. What should I do?

How do I return a product?

Are there items that cannot be returned?

Can I exchange an item from my order?

Returns & Exchanges

What if I am having trouble scratching off the challenge?

What do I do if I am having problems with my film or Signature Camera?

What do I do if I have trouble scratching off challenges in my book?

How can I troubleshoot or resolve issues with my camera?

Can I cancel my order?

Can I edit or add anything to my order?

What if I forgot to enter my promo code?

Can I change my shipping address after placing an order?

How can I make changes to the shipping address for an order that has been returned?

What do I do if my order arrived damaged or defective?Updated 6 months ago