We truly care about the quality of our products. If your order arrives damaged or there's an issue with the product, please send our support team a video or photo. We will assess the condition of the product and determine the next steps to resolve th
Some of our products include plastic discs for you to use to scratch off the challenges. If you do not have a scratcher, please use something else with a smooth, plastic edge, like a credit card or guitar pick. If you are still having difficulty, ple
The Signature Camera has many different settings which could be misunderstood as a defect if not used properly. Check out our Signature Camera tutorial HERE for more information. If you are still experiencing issues, photo or video proof of the issue
For the best experience with our challenge books, we recommend avoiding metal objects like coins to scratch off challenges. Instead, opt for a plastic item such as the discs provided in the box, a credit card, or a guitar pick. If you find that nothi
If you're experiencing technical issues with your camera, we suggest reaching out directly to our partner, Lomography. They have a great customer service team and offer phone support to resolve technical issues, or provide repairs or replacements for