What if my order was marked delivered but I did not receive it?Updated 5 months ago

Don't panic! This happens more than you'd expect for a handful of reasons. Here are a handful of things we suggest:

- Allow 2-3 days for it to arrive as delivery scans often update before the package actually arrives at the final destination. 

- If you feel comfortable, please check with your neighbors or building manager to see if it was misdelivered.

- Look at your confirmation email to confirm that the address entered at checkout is correct.

- Reach out to your local carrier office as they will have the most recent update on your shipment.

If your order does not arrive within 2-3 days and you have no luck with your neighbors or the carrier, please click the Live Chat button. This will help gather all your order information upfront and ensure our agents can help you as efficiently as possible. :)

Please note: If you have not received your order and it was marked “Delivered”, please make sure to reach out within 14 days of the scanned delivery date.  If you reach out after 14 days, we are unable to file a claim and your order will not be eligible for re-shipment.