Once your order has been shipped, you will be emailed a shipping confirmation email with a tracking link to stay updated on your order status! (Check your spam folder if you have not received this email.). For more visibility on your order(s) you can
If the item(s) are in stock, your order will typically ship out in 1-2 business days.All shipping timeframes below are estimates given to us by the carriers and are subject to change due to delays.Shipping Time Frame EstimatesGround/USPSMI: Expected
We utilized the company Flavorcloud on our US site to help us make customs and duty fees easier and faster for you!. If your international address requires any fees, you will be prompted at checkout to pay the fees ahead of time. Please note: If your
At this time, The Adventure Box, TAG, film, and batteries are US-only products. We suggest purchasing Fujifilm Instax Mini Film on Amazon or a local electronics store like Best Buy, Walmart, or Fry's Electronics!. You will need two CR2 batteries to p
Lost orders are just the worst! Don’t worry, we won’t leave you hanging. If the carrier hasn’t updated your tracking info, sometimes it’s just because the tracking scans are delayed. Carriers do not always scan packages initially when they're collect
Don't panic! This happens more than you'd expect for a handful of reasons. Here are a handful of things we suggest:. - Allow 2-3 days for it to arrive as delivery scans often update before the package actually arrives at the final destination. - If y
We hope that your order arrives in your hands perfectly and on time but we do understand that issues can occur. When issues arise we want to have your back!. For customers that purchase the insurance, you will be our first priority, as much as possib
We're here to help if your order hasn't arrived as expected. Firstly, we'll need to confirm your address to ensure that it corresponds with the order details on file. This verification step is crucial to identify any potential issues with the shippin
If there's a typo in your order address and the carrier is unable to deliver the package, it may be returned to sender. Typically, such scenarios could occur if the name is not registered to the address or if there's an error in the address details.
If you missed the option to add a personalized note at checkout, don't worry. Your order will arrive in a package marked 'the Adventure Challenge', without any prices listed on the packing slip, ensuring your gift remains a surprise.
If you encounter a problem with a YouTube video link that is part of your adventure, please reach out to us, and we will provide you with a link that should work for you.
We're here to help if your order hasn't arrived as expected. Firstly, we'll need to confirm your address to ensure that it corresponds with the order details on file. This verification step is crucial to identify any potential issues with the shippin
If your order arrives and it's not complete, or items are missing, we are here to help. Kindly take a picture of the products you received and let us know what is missing. We will use this information to file a claim and ensure that you receive the m
If the status of your package is 'returned to sender,' please provide us with your correct address so that we can confirm it against our order records. We prioritize resolving these issues as swiftly as possible to ensure your order reaches its right
When placing an order as a gift, it is not necessary to provide the recipient's email address. All order-related notifications, including the invoice, tracking information, and delivery confirmation will be sent to your email address by default. Howe
Orders typically process within a business day before shipping and are in your hands shortly after!. Here are our current shipping time estimates!. Ground/USPSMI: Expected 4-10 business days transit. Standard/Priority: Expected 3-7 business days tran
We are pleased to offer shipping to many international destinations. If you are experiencing difficulties with your address at checkout, we recommend:. All available shipping options for your area will be presented during checkout. If no options appe
Orders that include certain products like our Date Boxes are not eligible for free shipping promotions, regardless of the order total. This policy is outlined on our website in the FAQ section as well as the product and clearance pages. To ensure you
In cases where the tracking indicates no movement for an extended period, although it may seem that the package is lost, it might still be underway. Packages can occasionally be stalled during transit and then get moving again, leading to a delayed b