When will I get my exchanged items or refund?Updated 6 months ago

Return:

We process returns and refunds as soon as we receive them at our warehouse. 

You can expect to see the refund in your account in up to 10 business days from when the return has been delivered to our warehouse. Once the refund occurs, you will receive an email confirmation for your records. All refunds will be processed back to the original method of payment. We are unable to refund the money to a payment method that is not associated with your order.

Please note: Once a return label has been processed you will have 28 days to utilize it before it expires. If you have surpassed the 28 days without dropping your return off at the carrier, you will no longer be eligible for the return. 

Exchanges:

When making an exchange, you had the choice between a standard exchange, Instant Exchange, or “Shop Now.”

If you choose an Instant Exchange, your new item will begin processing as soon as you initiate the exchange. 

For standard exchanges, the replacement item(s) will be sent when the return package is in transit back to us. 

You will receive an email with new tracking information when the new items you ordered are on their way. 

Please note: We are unable to hold inventory for you if you choose a standard exchange. If the item you were hoping for is no longer in stock, we will send an email letting you know and refund you for the returned item(s).