We want you to be pumped about your new purchase. However, if you need to return or replace any unopened, unused item(s) within 30 days of your delivery date, we are happy to help! Check out our full return policy and exclusions HERE. Please note, th
If your item is eligible for a return, we would love to help you get an exchange started and the product in your hands!. Click HERE to begin the exchange process!. You can choose between three exchange options:. 1. The Shop Now feature, where you wil
With Instant Exchanges, your new exchange order is placed immediately upon going through the return process. This helps you get your items faster and guarantees that your items are in stock. To place an instant exchange, we will put a temporary hold
At this time the cost to exchange is completely free!For returns, you will be refunded for the items returned, minus the cost of the original and return shipping costs.
Return:. We process returns and refunds as soon as we receive them at our warehouse. You can expect to see the refund in your account in up to 10 business days from when the return has been delivered to our warehouse. Once the refund occurs, you will
There are a few reasons why your order could be ineligible for a return:. 1. You requested a return after the 30-day time window. 2. Your product has been used. 3. It is a final sale item: Adventure Box, TAG, film, or gift card, etc.. If you believe
First, double-check your order number and shipping zip code to make sure they are correct. Your order number can be found on your packing slip or any email correspondence related to your order and is a 6-7 digit number. You can also try a different w
We accept domestic US return requests within 30 days of your order's delivery date! Returns just got so much easier with our new online returns portal! To begin processing your return or exchange click HERE! You can choose between an exchange, refund
There are certain items that cannot be returned. These include The Adventure Box, The Adventure Guide, film, used items, and gift cards, which are all considered final sale items. Additionally, we are unable to accept returns for products that are pa
At this time US domestic exchanges are completely free!. You will be responsible for the cost of the label if you opt-in to return your item. Instead of charging you for the return label, upfront, we will subtract the price of the label from the item